Question 1

What is your typical process for working with a new customer?

Accepted Answer

1. Discuss what needs to be worked on and tentatively agree to a quote.
2. Schedule the appointment or pickup/drop-off. Drop off at the home office only needs 30min of prior notice.
3. Work is completed and then payment is collected.

Question 2

What education and/or training do you have that relates to your work?

Accepted Answer

I’ve been fixing computers unofficially for over 15 years. In 2016 while still living in California I started a computer repair business. When I moved to Florida about 3 years later, I started Pasco PC Fix. I’m also currently working on receiving a Bachelors degree for Computer Science and the Cisco Certified Network Associate (CCNA) certificate.

Question 3

What types of customers have you worked with?

Accepted Answer

I work with small and medium-sized businesses, as well as residential clients.

Question 4

Describe a recent project you are fond of. How long did it take?

Accepted Answer

I had a customer who needed help running a program on a Windows 10 PC that would only run on Windows 95. It took a week of research, and I ended up finding a solution using a virtual machine, a 20 year old program that reduces your CPU's core speed, and some very unusual code. That was a fun and interesting research session :)

Question 5

What advice would you give a customer looking to hire a provider in your area of work?

Accepted Answer

Talk to the repair technician on the phone and see if you get a good sense about whether they really care about solving the core issues.

Question 6

What questions should customers think through before talking to professionals about their project?

Accepted Answer

Try to condense the problem into a sentence or two that you’re able to type into google and get relevant results. This will make it much easier to discuss once you’re on the phone with the repair technician.

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